Your contract is with Pioneer Journeys Pvt. Ltd. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.
Upon completion of the signed booking form a deposit of 50% of the tour cost per person, be paid to the company.
For the services contracted, 50% advance payment should be made to hold the booking on a confirmed basis and the balance amount can be paid at least 7 days prior to your date of departure from your country. We hold the right to decide upon the amount to be paid as an advance payment, based on the nature of services and the time left for the commencement of the services. Apart from the above in some cases like special train journeys, hotel or resort bookings during the peak season (X-Mas, New Year) full payment is required to be sent in advance
If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received by Pioneer Journeys Pvt. Ltd. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale:
|Number of days before departure||Amount of Cancellation charges|
|More than 28 Days||Deposit only|
|27-14 Days||50% of the Tour Cost|
|13-07 Days||75% of the Tour Cost|
|06 Days or less||100% of the Tour Cost|
The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.